When you buy IDEAL Alerter, you get access to our technical help service (firstname.lastname@example.org) and this gives you free updates for a year.
Once this period has ended, if you want to update your version or continue accessing our technical support, you must renew your software maintenance. The fee for this is 30% of the cost of the number of licenses you hold.
It's all explained here: http://www.pointdev.com/en/ideal-alerter/price.php
Link for updating licenses: https://www.pointdev.com/en/ssl/order-cc.php?product=ial
To check out the expiration date of your current license, please select the menu ? then Registration software from the main menu. The date that counts is the one that appears in the area entitled Software registered on.