We have seen this problem with a few of our customers. This problem comes from the antivirus installed on your remote workstation, often at the domain level, which blocks the copying of files on the client workstations. Perhaps because the latter can be considered as false positives.

To check if the problem comes from there, deactivate your antivirus for a few minutes, and perform the remote control again.

If the problem is with your antivirus, you must authorize our applications in your Antivirus.

The programs to be authorized are:

IA.EXE
IACMD.EXE
IACMDSRV.EXE
TVNVIEWER.EXE
TVNSERVER.EXE

All our programs are digitally signed to guarantee their origin (Name of the signatory: SARL POINTDEV).