FAQ : IDEAL Administration

Vereinfachte Verwaltung von Windows Active Directory-Domänen und Arbeitsgruppen über eine einzige Konsole

Suche Hilfe  


By using this search engine, you can search one or more terms in the complete Pointdev FAQ.

  • In order to look for one or more keywords, type them in the search field using space to separate them.

    ex : remote control

    This search will show you every FAQ containing the word "remote" OR "control".

  • In order to look for a full sentence, use the quotes " " around your keywords
  • ex : "remote control"

    This search will show you every FAQ containing the whole word "remote control".

 Titel und Inhalt
 Nur titel

What are the errors generally encountered by our software?

How to correct the data source selection request (ODBC) when launching the software?

I tried to install the 64 bits version of your IDEAL Administration software (or IDEAL Remote) and when launching the software I get a dialog box asking me to select the ODBC data source.

How to correct this problem?

We have observed in several of our customers that this problem could be linked to the presence of a 32-bit version of Microsoft Office on the administration workstation executing our software.

Indeed, the 64-bit (x64) versions of our applications require the use of a 64-bit version of Microsoft Access drivers.

To check if the problem is at this level, manually run the installation of the 64-bit Microsoft Access drivers that you will find at the following location:

- C:\Program Files\Pointdev\IDEAL Administration\AccessDatabaseEngine_X64_xx.exe (for IDEAL Administration)


- C:\Program Files\Pointdev\IDEAL Remote\AccessDatabaseEngine_X64_xx.exe (for IDEAL Remote)

If you have an error indicating that a 32-bit version of Microsoft Office is installed and it is impossible to continue the installation, look no further, you must install the 32-bit version of our software (IDEAL Administration or IDEAL Remote) which you will find on the download page.

If the installation of the package is done normally, without error, in this case delete the following files:

- C:\Program Files\Pointdev\IDEAL Administration\Config\confbddx64.ini
- C:\Program Files\Pointdev\IDEAL Administration\Databases\IAx64.mdb


- C:\Program Files\Pointdev\IDEAL Remote\Config\confbddx64.ini
- C:\Program Files\Pointdev\IDEAL Remote\Databases\IRx64.mdb

Relaunch our software

Betrifft auch folgende Software: IDEAL Remote
Letzte Änderung: 17/03/2022


Zurück zur Liste


FAQ : IDEAL Administration | IDEAL Dispatch | IDEAL Remote | IDEAL Migration

IDEAL Administration 23.5
Zurück zum Anfang