IDEAL ADMINISTRATION

General information 22

• Why your tool is one of the best Windows Remote Administration Tool on the market?
• How do I get in touch with Pointdev?
• Do you have an active directory management software in your tool range?
• IDEAL Administration and network security
• Can I update my current installation?
• Can we manage W9x / Me workstations?
• FTP access to the upgrades?
• What are the prerequisites for an optimal functioning of your software?
• Many computers show a red cross: why?
• How does it handle VLANs?
• How and when can one reach your technical support team?
• Is your software compatible with Windows 2008 / 2012 / 2016 / 2019 / 2022 Server ?
• Is your software compatible with 64 bits Operating Systems?
• What port numbers does your software need?
• How to filter the domain computers?
• How to get administrative rights?
• Why the software does not list all computers?
• How to add a second domain in the interface?
• How to restore my software configuration ?
• How to configure your administration tool for optimal use?
• How to export the information present in your software in CSV or HTML?
• IDEAL ADMINISTRATION or IDEAL REMOTE: which one should I choose?

Installing and upgrading our software 7

• I've done the update and now IDEAL Administration raises an execution error
• How do I update my current installation?
• How to install IDEAL ADMINISTRATION on a Windows 10 or later administration workstation (client and server systems)?
• Is your software compatible with ATI Radeon 7500 graphics cards?
• Why "IACmd.exe" and "IACmdSrv.exe" files are detected as viruses ?
• How to configure your administration tool for optimal use?
• How can I migrate from the 32-bit version to the 64-bit version of IDEAL ADMINISTRATION?

Trial Version Information 1

• What's the difference compared with the full version?

Software License Information 8

• How many licenses do I need?
• I've just received my key. Do I have to download a new version?
• How do I apply my registration key?
• How do I remove my registration key?
• How long are the licenses valid?
• How do I move my license to another computer?
• How to consult my license's history?
• IDEAL ADMINISTRATION or IDEAL REMOTE: which one should I choose?

How to correctly execute our software? 2

• How to run the software on Windows 8, Windows 10, Windows 2012 Server, Windows 2016 Server (or higher)?
• How to configure your administration tool for optimal use?

What are the errors generally encountered by our software? 17

• How to troubleshoot TightVNC error messages?
• How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
• How to troubleshoot the "[1208] An extended error has occured" message ?
• Many computers show a red cross: why?
• Why is the remote control very slow to initialize with Windows 10 (and higher) clients?
• What port numbers does your software need?
• Why no client information are displayed or very slow loading on the "Windows Microsoft Network" view?
• How do I correct the error "Check that the 64 bit MS Access drivers are installed"?
• How to correct the data source selection request (ODBC) when launching the software?
• Why does the TightVNC Remote Control get stuck on copying files?
• What are the prerequisites for an optimal functioning of your software?
• Why scheduled tasks of remote stations are not listed in your software?
• Why system events of remote workstations are no longer listed in your software?
• How to set up a Remote WMI Connection?
• How to configure your administration tool for optimal use?
• How can I migrate from the 32-bit version to the 64-bit version of IDEAL ADMINISTRATION?
• Why is my Active Directory account locked whenever I start IDEAL ADMINISTRATION?

How to remotely manage your Windows client workstations? 8

• How to administrate a Windows XP station remotely?
• How to administrate a Windows Vista station remotely?
• How to administrate a Windows 7, Windows 8 or Windows 10 (and higher) station remotely?
• Why is the remote control very slow to initialize with Windows 10 (and higher) clients?
• Why no client information are displayed or very slow loading on the "Windows Microsoft Network" view?
• What are the prerequisites for an optimal functioning of your software?
• Why scheduled tasks of remote stations are not listed in your software?
• How to configure your administration tool for optimal use?

How to configure a SQL Server Express or SQL Server database? 3

• Why use a SQL Server Express or SQL Server database?
• How to configure a SQL Server Express or SQL Server database?
• How can I migrate from the 32-bit version to the 64-bit version of IDEAL ADMINISTRATION?

How to create a filter on domain computers? 2

• How to create a filter on a domain organizational unit?
• How to create a filter using a list of computers?

How do I configure Role/Task Management? 3

• How does role management work?
• How to create roles for software users?
• How to configure the software in role delegation mode?

How to configure the TightVNC remote control tool (screen sharing)? 24

• How do I automatically install TightVNC on client computers?
• How can the configuration be modified on client computers?
• Which OS are compatible with TightVNC?
• Can I take the remote control on a Vista computer? (and higher OS)
• How do I install VNC server on Linux client computers?
• How do I install VNC server on Mac OS X client computers?
• I can't install TightVNC on two of my remote computers, why?
• How can I optimize the use of TightVNC?
• How can I make sure TightVNC is secure to use?
• Can I request for the remote user to authorize the connection?
• How to send CTRL+ALT+DEL with VNC or TightVNC to a remote computer?
• How to troubleshoot TightVNC error messages?
• How to troubleshoot "The WinVNC service couldn't be correctly installed on XXX" message ?
• How to troubleshoot "VNC Authentication Failed" message?
• How to troubleshoot "ReadExact : Socket error while reading" or "WriteExact : Socket error while writing" message?
• How to troubleshoot "The VMRC connection could not be established because protocol version 3.6 or later is required" message?
• How to troubleshoot "The connection could not be established because the protocol is unknown (xxx)" message?
• How to troubleshoot "Failed to connect to server" message?
• How to troubleshoot "This server does not have a valid password enabled" message?
• How to troubleshoot "SESSION_HAS_VALID_POOL_ON_EXIT" message?
• How to troubleshoot "Server is not configured properly" message?
• How to manage Kaspersky Anti-Virus interface via the TightVNC remote control?
• Why is the remote control very slow to initialize with Windows 10 (and higher) clients?
• Why does the TightVNC Remote Control get stuck on copying files?

How to configure Remote Control Software over the Internet (Pointdev Remote Control)? 4

• Is it possible to remote control a computer over the Internet?
• How to configure the "Pointdev Remote Control" client part (admin computer)?
• How to configure the "Pointdev Remote Control" server part (remote computer)?
• How to configure my router (administration site)?

How to take remote control of a client workstation from a smartphone or tablet? 1

• Computer Remote Control using a smartphone or tablet

How to use the RustDesk remote control tool in IDEAL ADMINISTRATION? 26

• How to use the RustDesk remote control tool in IDEAL ADMINISTRATION?
• What are the native features of RustDesk?
• What is the difference between IDEAL ADMINISTRATION (including RustDesk), AnyDesk and TeamViewer?
• What are the prerequisites for optimal management of RustDesk in IDEAL ADMINISTRATION?
• What are the key strenghts and features of RustDesk in IDEAL ADMINISTRATION?
• Is Rustdesk a secure solution widely used in enterprise environments?
• Which RustDesk connection mode should be used in IDEAL ADMINISTRATION?
• What is the benefit of using RustDesk in an Active Directory environment?
• How to use RustDesk with IDEAL ADMINISTRATION in a Workgroup environment?
• How to configure the RustDesk permanent password in IDEAL ADMINISTRATION?
• How to upgrade RustDesk in IDEAL ADMINISTRATION?
• How can I install a RustDesk server on my network to enable remote control outside the local network?
• Can RustDesk be used from an iOS or Android smartphone?
• How can I set a permanent RustDesk connection password on a client computer?
• Why and how should I use the secure Pointdev RustDesk server?
• Pointdev RustDesk server or private RustDesk server: which solution should you choose?
• Which ports and domains should be allowed to use RustDesk with IDEAL ADMINISTRATION?
• How to create a GPO to automatically install RustDesk on Windows computers?
• How can I check that a computer is using the secure Pointdev RustDesk server?
• How can I prevent users from using RustDesk between themselves?
• Why does RustDesk work on the LAN but not over the Internet?
• How can I remotely control a computer with RustDesk when it is located outside the local network?
• RustDesk Error: RustDesk rendezvous server is unreachable
• RustDesk Error: "Failed to connect to rs-ny.rustdesk.com:21116"
• RustDesk Error: "Failed to connect to rustdesk.pointdev.net:21116"
• RustDesk Error: “The connection is not allowed” – what should I do?

Windows Active Directory Domain Management 19

• How to configure your Active Directory domains?
• How to export the information present in your software in CSV or HTML?
• How to create a filter using a list of computers?
• How to configure shortcuts on Organizational Units?
• How to wake up remote computers with the "Wake On Lan" (WOL) function?
• How to easily create Active Directory reports/audits in HTML or CSV format?
• How to clean my Active Directory domain by using "Reports" function?
• How to use Active Directory templates to automate object's creation?
• How to clean SID History attributes from Active Directory?
• How to centralize and remotely manage printers in Active Directory Domain?
• How to take control of a Terminal Server session using Shadow mode?
• How to add a WMI property in the list of computers in the domain?
• How to add an Active Directory property in the list of computers?
• How do I inventory software installed on computers in my domain?
• How to audit user login history to Active Directory domain?
• How to generate a report of the different operating systems of an Active Directory domain?
• How do I create a user password policy report for an Active Directory domain?
• Use Cloud Artificial Intelligence to ask questions about Active Directory
• How do I create alerts for Active Directory audits?

Windows Active Directory Reporting and Audits 6

• How to easily create Active Directory reports/audits in HTML or CSV format?
• How to clean my Active Directory domain by using "Reports" function?
• How to clean SID History attributes from Active Directory?
• How to audit user login history to Active Directory domain?
• How to generate a report of the different operating systems of an Active Directory domain?
• How do I create a user password policy report for an Active Directory domain?

How to perform Real-Time Audit of Active Directory Domains? 5

• How to perform real-time audits of an Active Directory domain or subdomain?
• How to configure Real-Time Audits?
• How to view audited events?
• How to stop real-time auditing of events?
• How do I create alerts for Active Directory audits?

How to use artificial intelligence (AI) in IDEAL ADMINISTRATION? 3

• Using Cloud AI in our software
• Use Cloud Artificial Intelligence to ask questions about Active Directory
• How do I create alerts for Active Directory audits?

How to manage database inventories of Windows Active Directory Domain? 10

• Database format not recognized?
• How to compact the MS Access IAx64.mdb (or IA.mdb) database?
• How to correct the data source selection request (ODBC) when launching the software?
• How to share the same database?
• How to make an inventory of the computer serial numbers?
• How to automatically schedule a database export of the Active Directory objects?
• How to list the mapped drives of a computer?
• How to list all the local administators over our domain?
• How do I inventory software installed on computers in my domain?
• How to extract information from database inventories?

Windows Security Center Management 2

• How to remotely configure Windows Firewall?
• How to remotely configure User Account Control (UAC)?

Configure and manage WMI properties 4

• How to set up a Remote WMI Connection?
• How to rename a computer remotely ?
• How to change the IP address of a computer remotely?
• How to add a WMI property in the list of computers in the domain?

How to wake a computer remotely using the Wake on Lan feature? 1

• How to wake up remote computers with the "Wake On Lan" (WOL) function?

How to manage RDP Shadow Connections (screen sharing) with or without permission? 1

• How to take control of a Terminal Server session using Shadow mode?

How to copy user account passwords between Windows servers or stations? 9

• Can users be migrated along with their passwords?
• To copy users along with their passwords, where do I have to install IDEAL Administration?
• What prerequisites need satisfying when migrating user passwords?
• Migrating user passwords from and to Windows 2003 and XP
• Migrating user passwords from and to Windows 2008, Vista and 7
• Which types of password are migrated?
• What exactly does transferring user passwords mean?
• How to create an ACT file from Excel?
• How to change the local administrator's password on many computers?

Windows Active Directory object and security (ACL) migration 8

• Can the various migrated objects be saved in a database?
• How do I migrate printers?
• Files and directories are not transferred when migrating
• Group members are not transferred when migrating user groups
• And what about personal files or folders with exclusive access?
• How to manage the SIDHistory attribute?
• How to enable/disable filtering for SIDHistory management?
• I have a LSASS.EXE error during the password migration and the server restarts, why?

Session and File Monitoring 1

• How to monitor the sessions and open files?

Windows Exchange Management 2

• Can I administer my Exchange 2000 servers from IDEAL Administration version 4.2?
• What are the administration constraints as far as Exchange 2000 goes?

How to manage printers and printer servers remotely? 5

• How to centralize and remotely manage printers in Active Directory Domain?
• How to troubleshoot the "Windows can't open Add Printer. Operation could not be completed" message?
• How to troubleshoot the "Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server" message?
• How to troubleshoot the "Double check the printer name and make sure that the printer is connected to the network" message?
• Why printers are not visible on remote stations?