FAQ : IDEAL Remote

Strumento di controllo remoto semplice, rapido e sicuro per Windows, macOS e Linux

Cerca Guida  

FAQ

By using this search engine, you can search one or more terms in the complete Pointdev FAQ.

  • In order to look for one or more keywords, type them in the search field using space to separate them.

    ex : remote control

    This search will show you every FAQ containing the word "remote" OR "control".

  • In order to look for a full sentence, use the quotes " " around your keywords
  • ex : "remote control"

    This search will show you every FAQ containing the whole word "remote control".


 Titolo e contenuto
 Solo titolo

  • SCONTO DEL 30% SULLE NUOVE LICENZE

    Per celebrare il 24° anniversario di IDEAL Administration, offriamo uno sconto del 30% fino al 31 agosto 2024 su tutte le nuove licenze acquistate con carta di credito dal nostro sito web.

    Una (1) licenza IDEAL Administration al prezzo di 230,30 Euro anziché 329,00 Euro.

    Questo sconto del 30% si applica a tutti i nostri software senza limiti al numero di licenze acquistate.

    Per ordinare con uno sconto del 30%, inserisci il codice promozionale PROMO30 al momento dell'ordine online.


How to configure the TightVNC remote control tool (screen sharing)?

How to troubleshoot "SESSION_HAS_VALID_POOL_ON_EXIT" message?

For some time, I get a "blue screen" with the "SESSION_HAS_VALID_POOL_ON_EXIT" message, when I log off or switch user on the remote host.

Then, the TightVNC remote control  is closed, and the remote host restarts.

What can I do ?

This issue may occur on some remote hosts (according to their configurations/OS), when the DFMirage mirror video driver is installed, and when changing the user session.

Indeed, this driver notably providing the management of transparency effects under Vista OS and Office 2007 may encounter according to the OS a problem when allocating/disallocating memory.

To fix this problem, please verify first if the DFMirage video driver is installed on the remote host (look for the "Mirage Driver" entry by opening "Device Manager" -> "Display adapters").

Then we advise you to get the last corrective updates and Service Pack relating to the OS of the remote host.

Next a driver update is required. Currently this update is not directly built in on the TightVNC viewer, the installation is not launched via an executable file and is manual , but the following installation process is quite simple though :

- First of all download the DFMirage corrective version then unzip/extract files to a directory.

- Then open the "Control Panel" -> 'Add Hardware' -> "Yes, i have already connected the hardware" -> "Add a new hardware device" -> "Install the hardware that I manually select from a list (Advanced)

(Under Windows 7 OS this wizard can be launched by executing the "hdwwiz" command).

- After having clicked on "Display Adpaters" -> "Have disk ..." you will have to selecth the path were you unpacked the zip file. Then complete the installation.

A reboot on the remote host could then be required.

If this issue has not been resolved by this procedure, we then advise you to fully uninstall the DFMirage video driver and get back to a "classical" configuration.

Riguarda anche il seguente software: IDEAL Administration
Ultima modifica: 17/09/2019

Precedente
   
Successivo

Torna alla lista

 



FAQ : IDEAL Administration | IDEAL Dispatch | IDEAL Remote | IDEAL Migration



IDEAL Remote 23.5
SCARICA
VERSIONE GRATUITA
Torna in alto