P+F : IDEAL Administration | IDEAL Dispatch | IDEAL Remote | IDEAL Migration | IDEAL Alerter | IDEAL Secure


FAQ : IDEAL Administration

Administración centralizada de dominios de Windows Active Directory y grupos de trabajo

Network errors usually encountered in our software

How to troubleshoot the "[1208] An extended error has occured" message ?

When i try to access a physical resource on my network (server or computer) with your software, I get sometimes the "[1208] An extended error has occured" message.

What can I do ?

The message "[1208] An extended error has occured" is a common native message of Microsoft Windows Operating System and is not directly related to Pointdev software

To resolve this error, please verify the following points :

  • Check that you can ping with the CMD prompt the remote host (by its IP address or by its physical NetBIOS name), and that the host answers without significant packet loss. If the remote host does not answer when it is pingued by its hostname but answer when pingued with its IP address, please check on the remote host the DNS properties. This point should be considered because a good many functionalities of our products use the name resolution when trying to to access remot hosts.
  • This issue may be also due to a synchronization problem between the time of the remote computer and the time of your administration computer, or the time between the PC and the DC (Domain Controller). After verifying that basic network connectivity exists, you can force time synchronization on a computer by running this command: net time /domain /set.

También afecta al software siguiente:
IDEAL Migration | IDEAL Dispatch | IDEAL Remote | IDEAL Secure | IDEAL Alerter
Última modificación: 12/09/2019

Anterior
   
Siguiente

Back to the list of FAQs

 


IDEAL Administration 19.65
Descargar
Versión 30 días gratuita
Volver al principio de la página