How do I correct the error "Check that the 64 bit MS Access drivers are installed"?

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IDEAL
ADMINISTRATION

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Remote

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FAQ : IDEAL REMOTE

Tome el control remoto de todos sus sistemas de forma sencilla y segura

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¡IDEAL ADMINISTRATION 2026 ya está disponible!

Con IDEAL ADMINISTRATION 2026, la administración de Active Directory es aún más completa. Detección proactiva, análisis inteligente de alertas mediante IA en la nube, ayuda a la toma de decisiones y ahora control remoto seguro con RustDesk, todo sin agentes, para una administración centralizada, eficiente y totalmente controlada. ⬇️ Versión gratuita de 30 días.

What are the errors generally encountered by our software?

When I run your IDEAL Administration (or IDEAL Remote) application in 64-bit version, I get the following error "Check that the 64-bit MS Access drivers are properly installed on your administration station. See our faq for more information. "

How to fix this problem?

Our application uses 64-bit Microsoft Access drivers for the management of its database. These 64-bit drivers may not be correctly installed on your administration station during the installing of our software.

In this case, stop our software and execute manually in this folder:

C:\Program Files\Pointdev\IDEAL Administration (for IDEAL Administration)

C:\Program Files\Pointdev\IDEAL Remote (for IDEAL Remote)

this file:

AccessDatabaseEngine_X64_xx.exe

If you have an error, please consult this faq:

https://www.pointdev.com/en/faq/faq-ideal-administration-how-correct-data-source-request-odbc-select-32-64-id-1010.html

Else, relaunch our software.

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Última modificación: 30/09/2021