IDEAL REMOTE

All IDEAL REMOTE features: remote control of Windows, macOS and Linux, RustDesk remote desktop, access over the Internet and administration tools for your Windows computers.

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Features are grouped by main use case: click a section to see its details.

• Remote control of Windows, macOS and Linux
  • Remote control with automatic remote installation on your network:
    • Windows 11, 10, 8, 7, Vista, XP and NT 4.0 workstations
    • Windows Server 2025, 2022, 2019, 2016, 2012 and 2012 R2, 2008 and 2008 R2, 2003 and 2000
    • 32-bit and 64-bit architectures
  • Remote control of macOS and Linux (Debian, Ubuntu, Red Hat, CentOS, Fedora) with a VNC server enabled
  • Screen sharing with the user
  • Chat between administrator and user
  • Connection approval by the remote user (if configured)
  • File transfer between computers
  • Automatic screenshots in JPEG, BMP or PNG
  • Connection history for fast access to computers
  • Custom settings per computer group
  • Command prompt on the remote computer
  • Remote control sessions logged in a database
    
    
• RustDesk remote desktop
  • Secure remote control of recent Windows systems
  • Secure Pointdev RustDesk server, for better-controlled remote access
  • Fully automated remote deployment and installation
  • Automatic permanent password configuration
  • Runs as a Windows service, including before user logon
  • Connection over the LAN or outside the corporate network (remote work, mobility)
  • End-to-end encryption
  • Audio and video transmission
  • Multi-monitor support
  • Two-way file transfer with drag and drop
  • No inbound port to open
  • NAT and firewall traversal
  • Option to restrict RustDesk to administrators only, to prevent any unauthorized connection between users
  • Security automatically applied to every remote session
  • Remote uninstallation, partial or complete
  • Multilingual interface
  • No IDEAL REMOTE agent to install on computers
    
    
• Remote control over the Internet
  • For Windows computers outside the corporate network, through our “Pointdev Remote Control” (PRC) agent, installed and configured beforehand
  • PRC is compatible with Windows 11, 10, 8, 7, Vista and XP and Windows Server 2025 to 2003, 32-bit and 64-bit
  • Computers running PRC automatically appear in IDEAL REMOTE for fast, secure remote control
• Access from smartphones and tablets
  • Remote control of servers and computers from an iOS or Android smartphone or tablet
  • Requires a Wi-Fi network within the organization
• Natural language questions and answers on Active Directory with Cloud AI
  • Ask questions about your Active Directory in natural language
  • Answer history stored locally
  • Instant search in questions and answers
  • Filter questions and answers by time period
    
    
• Remote administration of computers and servers in your domains and workgroups
  • Classic and Terminal Server session management
  • Printer management
  • WMI properties and functions management
  • 32-bit and 64-bit registry management
  • Real-time CPU, disk and network performance graphs
  • Remote change of computer names and IP addresses
  • Automatic and scheduled wake-up of computers (Wake On LAN)
  • Scheduled shutdown and restart of computers and servers
    
    
• Remote network security management
  • Windows Firewall configuration and management
  • Create, modify and delete rules
  • Windows Update configuration
  • User Account Control (UAC) configuration
  • Manage multiple computers simultaneously
• Remote management of software and hotfixes
  • Installed software and hotfix management
  • Manage multiple computers simultaneously
    
    
• Remote management of services and processes
  • Service management
  • Process management, with remote stop
  • Scheduled task management (v1.0 and v2.0)
  • Manage multiple computers simultaneously
    
    
• Remote management of sharing and printing
  • Shared folder management
  • Printer management
  • Open file management
  • Open session management
  • Terminal Services (TSE) session management
  • Manage multiple computers simultaneously
• Role and task delegation
  • Give people or groups access to specific software features, without giving them access to everything
  • One or more delegation administrators create the roles of the software users
  • Each feature can be set to Full Access, Read-only or No Access
  • Users no longer need the activation key: all checks run automatically when the software starts
    
    
• Multi-tab, multi-domain interface
  • Explorer-style, multi-tab interface for fast access to computers in domains, workgroups and VLANs
  • Tabs you can customize to suit your use:
    • domain or workgroup computers (NetBIOS)
    • remote control history
    • Internet remote control
    • VPN
    • favorites
    • external tools
    • FAQ or Internet
  • Export of all lists to HTML or CSV
  • Choice of computer properties to display
  • Computer properties saved in a database, so they can be displayed even when a computer is off or unreachable
  • Multi-threading for simultaneous access to several computers
  • Configuration wizard for a quick start
• Intervention management across your IT environment
  • Planning of interventions to perform
  • Recording of status changes
  • Database shared by administrators
• Languages and documentation
  • Software available in 5 languages: English, French, German, Italian and Spanish
  • Electronic documentation