FAQ : IDEAL Administration | IDEAL Dispatch | IDEAL Remote | IDEAL Migration | IDEAL Alerter | IDEAL Secure


Search Help  

FAQ: Help

By using this search engine, you can search one or more terms in the complete Pointdev FAQ.

  • In order to look for one or more keywords, type them in the search field using space to separate them.

    ex : remote control

    This search will show you every FAQ containing the word "remote" OR "control".

  • In order to look for a full sentence, use the quotes " " around your keywords
  • ex : "remote control"

    This search will show you every FAQ containing the whole word "remote control".


 Title and Content
 Title only


FAQ : IDEAL Remote

Simple, Fast and Secure Remote Control Tool for Windows, Mac OS X and Linux

Remote Control Tool (TightVNC)

How to troubleshoot "The WinVNC service couldn't be correctly installed on XXX" message ?

When i try to launch the remote control with TightVNC, I get "The WinVNC service couldn't be correctly installed on " message, and I can't take the control of the remote host.

What can i do ?


Try IDEAL Administration during 30 days on your network for free!

Simplify your VNC Installation and Remote Control with IDEAL Administration

Please check the following steps on the remote host before launching the remote connection :

  • Make sure the "Remote Procedure Calls (RPC)" service is up and running.
  • Make sure the "Remote Registry" service is up and running.

The states of these services can be directly checked from our software, or by executing 'services.msc' in command line on the remote host.

  • Make sure there is not any firewall which is blocking the TightVNC communication.

Read more : Windows XP firewall - Windows Vista firewall - Windows 7 firewall

Finally, verify on the remote host in "Windows\Pointdev\VNC" that the following files are present:

If you use version 1.X of the remote control tool:

  • Winvnc.exe
  • VNCHooks.dll

If you use version 2.X of the remote control tool:

  • tvnserver.exe
  • screenhooks.dll

Same verification on the administration computer, in:

  • "\Program Files\IDEAL Administration (or IDEAL Remote)\VNC\VNC_Server\" (version 1.X)
  • "\Program Files\IDEAL Administration (ou IDEAL Remote)\VNC\VNC_Server_2X\" (version 2.X)

If it is not the case, an antivirus may have wrongly deleted these files ("false positive").

Authorize these files in your AV, and exclude them from the scheduled scan, then reinstall the application.

Also concerns the following software: IDEAL Administration
Last modification: 09/16/2019

Previous
   
Next

Back to the list of FAQs

 


IDEAL Remote 15.1
Download
Free 30-Day Version
Back to top