FAQ : IDEAL Remote

Simple, Fast and Secure Remote Control Tool for Windows, Mac OS X and Linux

Search Help  

FAQ: Help

By using this search engine, you can search one or more terms in the complete Pointdev FAQ.

  • In order to look for one or more keywords, type them in the search field using space to separate them.

    ex : remote control

    This search will show you every FAQ containing the word "remote" OR "control".

  • In order to look for a full sentence, use the quotes " " around your keywords
  • ex : "remote control"

    This search will show you every FAQ containing the whole word "remote control".

 Title and Content
 Title only


    20% discount until 08/31/2022 on all new licenses purchased from our secure web site.

    One (1) IDEAL Administration license at the price of 295.20 Euros instead of 369.00 Euros for the management of an unlimited number of client workstations and servers.

    To order with 20% discount, enter the promotional code 20OFF during your online order (Promotional Code).

How to configure the TightVNC remote control tool (screen sharing)?

Why does the TightVNC Remote Control get stuck on copying files?

When I try to do a remote control with TightVNC on the client workstations of my network, your software gets stuck on the "Copying files in progress" window ...

How to correct the problem?

We have seen this problem with a few of our customers. This problem comes from the antivirus installed on your remote workstation, often at the domain level, which blocks the copying of files on the client workstations. Perhaps because the latter can be considered as false positives.

To check if the problem comes from there, deactivate your antivirus for a few minutes, and perform the remote control again.

If the problem is with your antivirus, you must authorize our applications in your Antivirus.

The programs to be authorized are:


All our programs are digitally signed to guarantee their origin (Name of the signatory: SARL POINTDEV).

Also concerns the following software: IDEAL Administration
Last modification: 10/08/2021


Back to the list of FAQs


FAQ : IDEAL Administration | IDEAL Dispatch | IDEAL Remote | IDEAL Migration | IDEAL Alerter | IDEAL Secure

IDEAL Remote 16.80
30 Day Trial Version
Back to top