FAQ : IDEAL REMOTE

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IDEAL ADMINISTRATION 2026 is out!

With IDEAL ADMINISTRATION 2026, Active Directory administration becomes even more comprehensive. Proactive detection, intelligent alert analysis powered by Cloud AI, decision support, and now secure remote control with RustDesk, all agentless, for centralized, efficient, and fully controlled administration. ⬇️30-day free version.


How to configure a SQL Server Express or SQL Server database?

How can I migrate from the 32-bit version to the 64-bit version of IDEAL REMOTE?

I have been using your IDEAL REMOTE software in its 32-bit version for several years, and I would now like to switch to the 64-bit version. What are the prerequisites, and how can I carry out this migration?

If you are using the 32-bit version of IDEAL REMOTE, you must also have a 32-bit version of Microsoft Access or Microsoft Office installed. By contrast, the 64-bit version of IDEAL REMOTE works only with a 64-bit version of Microsoft Access, or with a 64-bit Microsoft SQL Server database.

Therefore, if your environment uses, for example, 32-bit Microsoft Office with 32-bit MS Access, we recommend installing Microsoft SQL Server Express 64-bit in order to migrate to IDEAL REMOTE 64-bit without changing your current Microsoft Office installation.

Recommended procedure:

  • Download and install IDEAL REMOTE 64-bit. The installation will be performed in the Program Files\Pointdev\IDEAL Remote folder without modifying your current installation.
  • Download and install Microsoft SQL Server Express 64-bit.
  • Configure the Microsoft SQL database in the ODBC Data Source Administrator (64-bit) by following this guide: Configure a SQL Server Express database.
  • From the 32-bit version of IDEAL REMOTE, export the configuration using the File > Export settings menu.
  • Then launch the 64-bit version of IDEAL RELOTE and set the Microsoft SQL database as the default database using the Tools > Options > Database menu.
  • Finally, import the previously exported configuration using the File > Import settings menu.
Last modification: 03/24/2026

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FAQ : IDEAL ADMINISTRATION | IDEAL DISPATCH | IDEAL REMOTE | IDEAL MIGRATION



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