FAQ : IDEAL Administration | IDEAL Dispatch | IDEAL Remote | IDEAL Migration | IDEAL Alerter | IDEAL Secure


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FAQ : IDEAL Remote

Simple, Fast and Secure Remote Control Tool for Windows, Mac OS X and Linux

Errors encountered in our software

How do I correct the error "Check that the 64 bit MS Access drivers are installed"?

When I run your IDEAL Administration (or IDEAL Remote) application in 64-bit version, I get the following error "Check that the 64-bit MS Access drivers are properly installed on your administration station. See our faq for more information. "

How to fix this problem?

Our application uses 64-bit MS Access drivers for the management of its database. These 64-bit drivers may not be installed on your administration station.

In this case, you can download them for free from the Microsoft site:

https://www.microsoft.com/en-us/download/details.aspx?id=13255

Once the package has been downloaded, open the MS-DOS prompt then launch the installation of the package with the /passive command:

AccessDatabaseEngine_X64.exe /passive
Also concerns the following software: IDEAL Administration
Last modification: 12/16/2020

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