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FAQ : IDEAL Administration

Centralized Management for Windows Active Directory Domains and Workgroups

Remote Control Software (TightVNC)

How to troubleshoot "Server is not configured properly" message?

When I try to launch the remote control with TightVNC, I get the following message: "Server is not configured properly", and I can't take the control of the remote host.

What can i do ?

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If you get the following message: "Server is not configured properly", it means that the application has failed to initialize the configuration of the TightVNC server.

Please check the following steps on the remote host before launching the remote connection :

  • Make sure the "Remote Procedure Calls (RPC)" service is up and running.
  • Make sure the "Remote Registry" service is up and running.

The states of these services can be directly checked from our software, or by executing 'services.msc' in command line on the remote host.

Please also check the following prerequistes depending on the operating system of the remote computer:

"Manage Windows XP" - "Manage Windows Vista"  - "Manage Windows 7 / 8 / 10"

Also concerns the following software: IDEAL Remote
Last modification: 10/14/2020

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