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FAQ : IDEAL Administration

Centralized Management for Windows Active Directory Domains and Workgroups

How to manage printers and printer servers remotely?

How to troubleshoot the "Windows can't open Add Printer. Operation could not be completed" message?

When i try to add remotely, through your software, a network printer on a computer, I receive the following error message : "Windows can't open Add Printer. Operation could not be completed (error 0x0000007e)."

Therefore the Add Printer Wizard is not launched.

What can I do ?


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"Windows can't open Add Printer. Operation could not be completed (error 0x0000007e)." is a native message of Microsoft Windows Operating System and is not directly related to Pointdev software.

You can receive this message when your computer is running a 64-bit version of Windows 7 or of Windows Server 2008 R2.

A supported hotfix is available from Microsoft and it can be downloaded :

http://support.microsoft.com/?scid=kb%3Ben-us%3B981070&x=8&y=14

After requesting this hotfix download, you will receive an email containing a download link and the password.

You may have to restart the computer after you apply this hotfix.
Also concerns the following software: IDEAL Remote
Last modification: 06/02/2016

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