How to troubleshoot the "Double check the printer name and make sure that the printer is connected to the network" message?

Centralized Management for Windows Active Directory Domains and Workgroups

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How to manage printers and printer servers remotely?

When i try to add remotely, through your software, a network printer on a computer, I receive the following error message : "Windows can't open Add Printer. Double check the printer name and make sure that the printer is connected to the network."

Therefore the Add Printer Wizard is not launched.

What can I do ?

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The message "Windows can't open Add Printer. Double check the printer name and make sure that the printer is connected to the network." is a native message of Microsoft Windows Operating System and is not directly related to Pointdev software.

First, you should check if the "Print Spooler / Spooler" service is up and running on the remote computer.

If this is already the case, and if the computer runs Windows 2003 Server or higher OS, check in the Group Policy Editor if the print spooler accepts remote client connections. Follow these steps:

Start menu, Execute, gpedit.msc

Browse to "Computer Configuration" / "Administrative Templates" / "Printers".

In the right pane, double-clic on the policy"Allow Print Spooler to accept client connections".

Enable this setting, then Apply.

Then restart on the remote computer the "Print Spooler / Spooler" service in order to take changes into account.

Also concerns the following software: IDEAL Remote

Last modification: 10/18/2021

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IDEAL Administration

Centralized Management for Windows Active Directory Domains and Workgroups

IDEAL Administration simplifies the administration of your Windows Workgroups and Active Directory domains by providing in a single tool all the necessary features to manage domains, servers, stations and users.

It performs all the administration tasks like Active Directory management and reporting, remote control operation for Windows, Mac OS X and Linux, Active Directory & file server migration, hardware and software inventories.

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