FAQ : IDEAL DISPATCH

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IDEAL ADMINISTRATION 2026 is out!

With IDEAL ADMINISTRATION 2026, Active Directory administration becomes even more comprehensive. Proactive detection, intelligent alert analysis powered by Cloud AI, decision support, and now secure remote control with RustDesk, all agentless, for centralized, efficient, and fully controlled administration. ⬇️ 30-day free version.


Installing and upgrading our software

How to install IDEAL Dispatch on Windows 8, Windows 10, Windows 11, Windows 2012 Server or Windows 2016 Server or (higher)?

I would like to install IDEAL Dispatch on my management station under Windows 10 PRO and I have some errors during installation. How do I install the software correctly?

IDEAL Dispatch Installing on your Windows 8, Windows 10, Windows 11 and Windows 2012 Server (or higher) requires extracting initially the installation executable from the ID_xx.zip file you downloaded.

The installation package (ID_Setup_xx.exe) must necessarily be digitally signed by POINTDEV to guarantee the origin of the file.

After extracting .exe file completed, run the installation by using the "Run as administrator" by right-clicking on the installation package "ID_Setup_xx.exe".

IMPORTANT: If you are logged on to your domain with a user who does not have sufficient rights to install programs, you must run the package using "Run as another user" option: SHIFT + CTRL + click right mouse over the software icon. Specify a Domain Admins user account.
Last modification: 01/31/2023

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FAQ : IDEAL ADMINISTRATION | IDEAL DISPATCH | IDEAL REMOTE | IDEAL MIGRATION



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