FAQ : IDEAL REMOTE

Take remote control of all your systems, simply and securely

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IDEAL ADMINISTRATION 2026 is out!

With IDEAL ADMINISTRATION 2026, Active Directory administration becomes even more comprehensive. Proactive detection, intelligent alert analysis powered by Cloud AI, decision support, and now secure remote control with RustDesk, all agentless, for centralized, efficient, and fully controlled administration. ⬇️ 30-day free version.


How to use the RustDesk remote control tool in IDEAL REMOTE?

How to upgrade RustDesk in IDEAL REMOTE?

I need to use the last RustDesk version in IDEAL REMOTE. How can I do this?

➡️ How can I update the RustDesk version used by IDEAL REMOTE?

Updating the RustDesk version used by IDEAL REMOTE is simple and does not require any recompilation or configuration changes.

You just need to :

  • download the 64-bit MSI file from the official RustDesk website
  • rename the file to rustdesk-x86_64.msi
  • copy this file into the IDEAL ADMINISTRATION installation directory

By default, this directory is :

C:\Program Files\Pointdev\IDEAL Remote

Once this file is present in the directory, it will be automatically used by IDEAL REMOTE for all future RustDesk installations or reinstallations on remote computers.

No additional action is required.
Last modification: 02/18/2026

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FAQ : IDEAL ADMINISTRATION | IDEAL DISPATCH | IDEAL REMOTE | IDEAL MIGRATION



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