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How to troubleshoot the "Windows can't open Add Printer. Operation could not be completed" message?
When i try to add remotely, through your software, a network printer on a computer, I receive the following error message : "Windows can't open Add Printer. Operation could not be completed (error 0x0000007e)."
Therefore the Add Printer Wizard is not launched.
What can I do ?
"Windows can't open Add Printer. Operation could not be completed (error 0x0000007e)." is a native message of Microsoft Windows Operating System and is not directly related to Pointdev software.
You can receive this message when your computer is running a 64-bit version of Windows 7 or of Windows Server 2008 R2.
A supported hotfix is available from Microsoft and it can be downloaded :
http://support.microsoft.com/?scid=kb%3Ben-us%3B981070&x=8&y=14
After requesting this hotfix download, you will receive an email containing a download link and the password.
You may have to restart the computer after you apply this hotfix.