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FAQ : IDEAL Remote

Schnelle und sichere Fernsteuerung für Windows, Mac OS X und Linux

Installing and upgrading our software

How to install IDEAL Remote on Windows 8, Windows 10, Windows 2012 Server, Windows 2016 Server (or higher)?

I would like to install IDEAL Remote on my management station under Windows 10 PRO and I have some errors during installation. How do I install the software correctly?

IDEAL Remote Installing on your Windows 8, Windows 10, Windows 2012 Server or Windows 2016 Server (or higher) requires extracting initially the installation executable from the IR_xx.zip file you downloaded.

The installation package (IR_Setup_xx.exe) must necessarily be digitally signed by POINTDEV to guarantee the origin of the file.

After extracting .exe file completed, run the installation by using the "Run as administrator" by right-clicking on the installation package "IR_Setup_xx.exe".

IMPORTANT: If you are logged on to your domain with a user who does not have sufficient rights to install programs, you must run the package using "Run as another user" option: SHIFT + CTRL + click right mouse over the software icon. Specify a Domain Admins user account.

Last modification: 30/09/2019

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