FAQ : IDEAL Remote

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What are the errors generally encountered by our software?

How do I correct the error "Check that the 64 bit MS Access drivers are installed"?

When I run your IDEAL Administration (or IDEAL Remote) application in 64-bit version, I get the following error "Check that the 64-bit MS Access drivers are properly installed on your administration station. See our faq for more information. "

How to fix this problem?

Our application uses 64-bit Microsoft Access drivers for the management of its database. These 64-bit drivers may not be correctly installed on your administration station during the installing of our software.

In this case, stop our software and execute manually in this folder:

 C:\Program Files\Pointdev\IDEAL Administration (for IDEAL Administration)

or

 C:\Program Files\Pointdev\IDEAL Remote (for IDEAL Remote)

this file:

AccessDatabaseEngine_X64_xx.exe

If you have an error, please consult this faq:

https://www.pointdev.com/en/faq/faq-ideal-administration-how-correct-data-source-request-odbc-select-32-64-id-1010.html

Else, relaunch our software.

Also concerns the following software: IDEAL Administration
Last modification: 30/09/2021

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