FAQ : IDEAL Remote

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Installing and upgrading our software

Is your software compatible with ATI Radeon 7500 graphics cards?

I replaced the graphics card on my workstation with an ATI Radeon 7500, and ever since then I haven't been able to start up your product (general error and closing of the application).

What can I do to solve this problem?

It's not the ATI Radeon 7500 video card that's directly causing the problem; it's the HydraVision desktop manager.

Our teams are currently working hard to produce a patch or a workaround for this.

In the meantime, you can get out of trouble by deactivating HydraVision before starting up the software.

Also concerns the following software: IDEAL Administration
Last modification: 04/05/2009

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