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FAQ: IDEAL Administration | IDEAL Alerter | IDEAL Remote | IDEAL Migration | IDEAL Dispatch | IDEAL Secure

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FAQ : IDEAL Remote

General License Installation Network general errors Windows XP Windows Vista

Windows 7 Remote Control Tool (TightVNC) Database WMI Printers Security Center

• General
  • How do I get in touch with Pointdev?
  • Can we manage W9x / Me workstations?
  • Can we print the online help?
  • FTP access to the upgrades?
  • Many computers show a red cross: why?
  • How and when can one reach your technical support team?
  • Is your software compatible with Windows 2008 Server ?
  • Is your software compatible with 64 bits Operating Systems?
  • What port numbers does your software need?
  • How to filter the domain computers?
• License
  • How long are the licenses valid?
  • How many licenses do I need and what type of license?
  • I've just received my key. Do I have to download a new version?
  • How do I apply my registration key?
• Installation
  • How do I update my current installation?
  • Is your software compatible with ATI Radeon 7500 graphics cards?
  • Why "IACmd.exe" and "IACmdSrv.exe" files are detected as viruses ?
• Network general errors
  • How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
  • How to troubleshoot TightVNC error messages ?
• Windows XP
  • How to administrate a Windows XP station?
• Windows Vista
  • How to administrate a Windows Vista station?
• Windows 7
  • How to administrate a Windows 7 station?
• Remote Control Tool (TightVNC)
  • How do I install TightVNC on client machines?
  • How can the configuration be modified on client machines?
  • I can't install TightVNC on two of my remote machines, why?
  • How can I optimize the use of TightVNC?
  • How can I make sure TightVNC is secure to use?
  • Can I request for the remote user to authorize the connection ?
  • How to send CTRL+ALT+DEL to a remote machine?
  • Can I take the remote control on a Vista computer ? (and higher OS)
  • Which OS are compatible with TightVNC ?
  • How to troubleshoot TightVNC error messages ?
  • How to troubleshoot "The WinVNC service couldn't be correctly installed on XXX" message ?
  • How to troubleshoot "VNC Authentication Failed" message?
  • How to troubleshoot "ReadExact : Socket error while reading" or "WriteExact : Socket error while writing" message ?
  • How to troubleshoot "The VMRC connection could not be established because protocol version 3.6 or later is required" message ?
  • How to troubleshoot "Failed to connect to server" message ?
  • How to troubleshoot "This server does not have a valid password enabled" message ?
  • How to troubleshoot "SESSION_HAS_VALID_POOL_ON_EXIT" message ?
• Database
  • How to share the same database?
• WMI
  • How to display the WMI properties of a computer?
• Printers
  • How to troubleshoot the "Windows can't open Add Printer" message?
• Security Center
  • How to remotely configure Windows Firewall?
  • How to remotely configure User Account Control (UAC)?
• No answer to your question?
  • Contact the technical support
  • All the FAQ