POINTDEV
Espace Reva
2 allée Josime MARTIN
13160 CHATEAURENARD
FRANCE
Tel: 33 4 32 62 71 34
Fax: 33 4 32 62 71 35
Espace Reva
2 allée Josime MARTIN
13160 CHATEAURENARD
FRANCE
Tel: 33 4 32 62 71 34
Fax: 33 4 32 62 71 35
All the FAQ
IDEAL Migration
- General How do I get in touch with Pointdev?
- License How do I apply my registration key?
- Migration And what about personal files or folders with exclusive access?
- Installation How do I update my current installation?
- Windows XP How to administrate a Windows XP station?
- Windows Vista How to administrate a Windows Vista station?
- Copy user password What prerequisites need satisfying when migrating user passwords?
- Network general errors How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
Can we print the online help?
FTP access to the upgrades?
How and when can one reach your technical support team?
Can "French" servers be migrated using the English version of IDEAL Migration?
Do servers and/or domains have to be connected together?
Do we have to stop the servers to carry out migration?
What are the situations in which IDEAL Migration can be used?
Where can I get a detailed explanation of the error codes?
Is your software compatible with Windows 2008 Server ?
Is your software compatible with 64 bits Operating Systems?
What port numbers does your software need?
How do I find out what license I need?
I've just received my key. Do I have to download a new version?
How long are the licenses valid?
Can I select what objects will be transferred?
Can the various migrated objects be saved in a database?
Files and directories are not transferred when migrating
Group members are not transferred when migrating user groups
How do I avoid the "access denied" error message when installing agents?
How do I migrate printers?
How to migrate from a standalone server to a member server?
How to migrate from Windows NT4 to Windows 2000 or Windows 2003/2008 without using an additional server?
How to replace a Windows 2000 PDC server by a Windows 2003/2008?
What to do if IDEAL Migration uses 99% of CPU resources?
How to manage the SIDHistory attribute?
How to enable/disable filtering for SIDHistory management?
I have a LSASS.EXE error during the password migration and the server restarts, why?
Migrating user passwords from and to Windows 2008, Vista and 7
Migrating user passwords from and to Windows 2003 and XP
Can users keep their passwords?
How to troubleshoot the "[1208] An extended error has occured" message ?
IDEAL Dispatch
- General How do I get in touch with Pointdev?
- License How do I apply my registration key?
- Examples VBScript Action: Deactivating the Firewall by running a VBScript locally
- Installation How do I update my current installation?
- Windows XP How to administrate a Windows XP station?
- Windows Vista How to administrate a Windows Vista station?
- Network general errors How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
- Windows 7 How to administrate a Windows 7 station?
FTP access to the upgrades?
Many computers show a red cross: why?
How and when can one reach your technical support team?
Is your software compatible with Windows 2008 Server ?
Is your software compatible with 64 bits Operating Systems?
What port numbers does your software need?
How long are the licenses valid?
How many licenses do I need?
I've just received my key. Do I have to download a new version?
I've just received my key. Do I have to download a new version?
Command Action: Generating a report using WMI functions
Executable Action: Installing 7Zip locally
Executable Action: Installing CCleaner locally
Software Update Action: Installing the Windows security update KB923723
Software Update Action: Installing the Windows security update KB935448
Executable Action: Locally playing an audio file
Executable Action: Remotely installing Acrobat Reader 8.1.0
MSI Action: Remotely installing Office Professional 2003 with an MSI
MSI Action: Remotely installing Open Office with an MSI
Executable Action: Remotely installing PDFCreator
Command Action: Running the DIR command
Command Action: Running the IPConfig command
System Action: Shutting down a computer remotely with a warning message and countdown
Uninstall Action: Uninstalling the Windows Live Messenger application
How to troubleshoot the "[1208] An extended error has occured" message ?
IDEAL Administration
- General How do I get in touch with Pointdev?
- License How do I apply my registration key?
- Trial version What's the difference compared with the full version?
- Installation How do I update my current installation?
- Remote Control Tool (TightVNC) How can I make sure TightVNC is secure to use?
- Copy user password Can users be migrated along with their passwords?
- Windows Exchange Can I administer my Exchange 2000 servers from IDEAL Administration version 4.2?
- Database Database format not recognized?
- Windows XP How to administrate a Windows XP station?
- Windows Vista How to administrate a Windows Vista station?
- Migration Can the various migrated objects be saved in a database?
- Session and File Monitoring How to monitor the sessions and open files?
- Network general errors How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
- Windows 7 How to administrate a Windows 7 station?
- WMI How to display the WMI properties of a computer?
- Printers How to troubleshoot the "Windows can't open Add Printer. Operation could not be completed" message?
- Security Center How to remotely configure User Account Control (UAC)?
- IDEAL Administration's Videos Video n°1: General Properties
Can I update my current installation?
Can we manage W9x / Me workstations?
Can we print the online help?
FTP access to the upgrades?
How and when can one reach your technical support team?
Many computers show a red cross: why?
Is your software compatible with Windows 2008 Server ?
Is your software compatible with 64 bits Operating Systems?
What port numbers does your software need?
How to filter the domain computers?
How long are the licenses valid?
How many licenses do I need and what type of license?
I've just received my key. Do I have to download a new version?
I've done the update and now IDEAL Administration raises an execution error
Is your software compatible with ATI Radeon 7500 graphics cards?
Why "IACmd.exe" and "IACmdSrv.exe" files are detected as viruses ?
How do I install TightVNC on client machines?
How to send CTRL+ALT+DEL to a remote machine?
How to troubleshoot "VNC Authentication Failed" message?
I can't install TightVNC on two of my remote machines, why?
How can I optimize the use of TightVNC?
Can I take the remote control on a Vista computer ? (and higher OS)
How can the configuration be modified on client machines?
How to troubleshoot "ReadExact : Socket error while reading" or "WriteExact : Socket error while writing" message ?
How to troubleshoot "The VMRC connection could not be established because protocol version 3.6 or later is required" message ?
How to troubleshoot "Failed to connect to server" message ?
How to troubleshoot TightVNC error messages ?
Which OS are compatible with TightVNC ?
How to troubleshoot "SESSION_HAS_VALID_POOL_ON_EXIT" message ?
Can I request for the remote user to authorize the connection ?
How to troubleshoot "This server does not have a valid password enabled" message ?
How to troubleshoot "The WinVNC service couldn't be correctly installed on XXX" message ?
How to change the local administrator's password on many computers?
How to create an ACT file from Excel?
To copy users along with their passwords, where do I have to install IDEAL Administration?
What exactly does transferring user passwords mean?
What prerequisites need satisfying when migrating user passwords?
Which types of password are migrated?
What are the administration constraints as far as Exchange 2000 goes?
How to compact the IA.mdb database?
How to share the same database?
How to make an inventory of the computer serial numbers ?
How to automatically schedule a database export of the Active Directory objects ?
How to list the mapped drives of a computer ?
How to list all the local administators over our domain ?
How do I migrate printers?
Files and directories are not transferred when migrating
Group members are not transferred when migrating user groups
And what about personal files or folders with exclusive access?
How to manage the SIDHistory attribute?
How to enable/disable filtering for SIDHistory management?
I have a LSASS.EXE error during the password migration and the server restarts, why?
How to troubleshoot TightVNC error messages ?
How to troubleshoot the "[1208] An extended error has occured" message ?
How to troubleshoot the "Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server" message?
How to troubleshoot the "Double check the printer name and make sure that the printer is connected to the network" message?
How to remotely configure Windows Firewall?
Video n°2: The different tabs to simply manage your domains and workgroup
Video n°3: The Security Center to remotely manage firewall and UAC
Video n°4: Remote Control Desktop using TightVNC
IDEAL Remote
- General How do I get in touch with Pointdev?
- License How long are the licenses valid?
- Installation How do I update my current installation?
- Remote Control Tool (TightVNC) How to troubleshoot TightVNC error messages ?
- Database How to share the same database?
- Windows XP How to administrate a Windows XP station?
- Windows Vista How to administrate a Windows Vista station?
- Network general errors How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
- Windows 7 How to administrate a Windows 7 station?
- WMI How to display the WMI properties of a computer?
- Printers How to troubleshoot the "Windows can't open Add Printer. Operation could not be completed" message?
- Security Center How to remotely configure User Account Control (UAC)?
Can we manage W9x / Me workstations?
Can we print the online help?
FTP access to the upgrades?
Many computers show a red cross: why?
How and when can one reach your technical support team?
Is your software compatible with Windows 2008 Server ?
Is your software compatible with 64 bits Operating Systems?
What port numbers does your software need?
How to filter the domain computers?
How many licenses do I need and what type of license?
I've just received my key. Do I have to download a new version?
How do I apply my registration key?
Is your software compatible with ATI Radeon 7500 graphics cards?
Why "IACmd.exe" and "IACmdSrv.exe" files are detected as viruses ?
How do I install TightVNC on client machines?
How can the configuration be modified on client machines?
I can't install TightVNC on two of my remote machines, why?
How can I optimize the use of TightVNC?
How can I make sure TightVNC is secure to use?
How to send CTRL+ALT+DEL to a remote machine?
How to troubleshoot "VNC Authentication Failed" message?
Can I take the remote control on a Vista computer ? (and higher OS)
How to troubleshoot "ReadExact : Socket error while reading" or "WriteExact : Socket error while writing" message ?
How to troubleshoot "The VMRC connection could not be established because protocol version 3.6 or later is required" message ?
How to troubleshoot "Failed to connect to server" message ?
Which OS are compatible with TightVNC ?
How to troubleshoot "SESSION_HAS_VALID_POOL_ON_EXIT" message ?
Can I request for the remote user to authorize the connection ?
How to troubleshoot "This server does not have a valid password enabled" message ?
How to troubleshoot "The WinVNC service couldn't be correctly installed on XXX" message ?
How to troubleshoot TightVNC error messages ?
How to troubleshoot the "[1208] An extended error has occured" message ?
How to troubleshoot the "Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server" message?
How to troubleshoot the "Double check the printer name and make sure that the printer is connected to the network" message?
How to remotely configure Windows Firewall?
IDEAL Secure
- General How do I get in touch with Pointdev?
- License I've just received my key. Do I have to download a new version?
- Installation How do I update my current installation?
- Windows Vista How to administrate a Windows Vista station?
- Windows XP How to administrate a Windows XP station?
- Network general errors How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
- Windows 7
FTP access to the upgrades?
Many computers show a red cross: why?
How and when can one reach your technical support team?
Is your software compatible with Windows 2008 Server ?
Is your software compatible with 64 bits Operating Systems?
What port numbers does your software need?
How long are the licenses valid?
How to troubleshoot the "[1208] An extended error has occured" message ?
IDEAL Alerter
- General How do I get in touch with Pointdev?
- License How many licenses do I need and what type of license?
- Installation How do I update my current installation?
- Overview How does IDEAL Alerter work?
- Network general errors How to troubleshoot the "System error 53 has occurred. The network path was not found" message ?
- Windows XP How to administrate a Windows XP station?
- Windows Vista How to administrate a Windows Vista station?
- Windows 7 How to administrate a Windows 7 station?
- Examples of alerts Forbidding the launch of Windows Live Messenger
How and when can one reach your technical support team?
FTP access to the upgrades?
Can I update my current installation?
Many computers show a red cross: why?
Is your software compatible with Windows 2008 Server ?
Is your software compatible with 64 bits Operating Systems?
What port numbers does your software need?
I've just received my key. Do I have to download a new version?
How do I apply my registration key?
How long are the licenses valid?
How to add an alert server ?
How to set installation properties of an alert ?
What is an alert in waiting ?
How to troubleshoot the "[1208] An extended error has occured" message ?
Be warned by Email on system events failures
Daily copy and save a directory
Automatically launch Mozilla Firefox when a user opens a session
Log "WinVNC" service startup
Audit access to files and directories
